What is Robotic Process Automation | RPA | Role | Use | benefits | drawbacks |  challenges |
source: Internet

What is Robotic Process Automation?

Robotic process automation is also called RPA is a software technology that makes it easy. To build, deploy, And manage software robots. That emulates human actions interacting with digital systems and software. Just like people, Software robots can do things. Like understanding what’s on a screen, complete the right keystrokes, navigate systems, identify and extract data, and perform a wide range of defined actions. But software robots can do it faster and more consistently than people, without the need to get up and stretch or take a coffee break.

Role of Robotic Process Automation

An emerging technology, RPA offers the ability to improve efficiency in a wide variety of functions for an organization, from improving compliance to handling repetitive, low-level tasks. For example, in insurance sales, RPA can handle complex, repetitive, manual processes, such as processing applications for insurance coverage. This makes the process efficient, flexible, and secure. Why RPA Is Here to Stay Robotic process automation has been around for a while, but it’s about to grow up in a big way. It’s rapidly becoming a crucial part of all enterprises’ IT strategy. Large enterprises are investing in RPA technology to support their workforce and to improve efficiency. On top of that, governments around the world are providing tax rebates for investment in RPA.

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How is Robotic Process Automation used?

When used as an automation solution, RPA allows organizations to perform repetitive tasks by turning simple workflows into self-service interactive workflows, allowing workers to interact with the application without doing repetitive tasks. Automation frees people from mundane, repetitive tasks that no longer serve their purpose and freeing them to concentrate on tasks that require human-to-human interaction and context. Also, most businesses run on a mixture of both manual and automated processes, meaning that companies need to constantly look at ways to automate processes that are working well but which require human interaction. RPA brings RPA to the masses by helping companies to automate repetitive but routine activities, freeing their workforce to focus on more interesting work.

Why use Robotic Process Automation?

From an IT perspective, implementing RPA with a traditional call center has a lot of benefits, and with the increased adoption of telephony systems, the number of unique opportunities has increased. The existing phone systems allow for interactions with customers, but they often come with their own rules, policies, and regulations. RPA gives you a way to replace those rules with ones that are used for more accurate information capture and processing. You can scale your deployment based on the load. If you use a robotic process automation solution, you can avoid the frustration of writing custom scripts. The solution also includes everything that’s necessary to integrate and automate your customer interactions.

How you can get started with Robotic Process Automation

We talked about three main areas where you can start to use Robotic Process Automation: Predictive coding where an automated test will be created every time the input is read aloud or processed by the software robot which checks that the text is clear, consistent, and safe; Segmenting workflows with software bots that intelligently automate tasks based on current task demand; Moving to Universal Access from premise-based client-server to cloud-based SaaS. A software robot can be a virtual assistant or a fully interactive chatbot or can be a fully embedded voice assistant. Each robot you create for a process can also be connected to a platform like Microsoft Dynamics 365 where the process can be transferred to.

What is Robotic Process Automation | RPA | Role | Use | benefits | drawbacks |  challenges |
source: Internet

What are the benefits of Robotic Process Automation?

RPA offers many benefits, the most important of which is enabling businesses to build smarter, automated workflows in their applications that add value, are easily automated and achieve better business outcomes. It has the ability to help make customers happier, improve productivity, and retain existing customers, and take on new customers. What are the challenges of Robotic Process Automation? There are many ways to build a robot. People create the way they work on the skills they have, the industry they work in, the environments they work in, and the technology they use to interact with machines. Computers are not people and are largely made to do specific tasks such as processing simple text, holding complex information in a database, or processing audio or video.

What are the drawbacks of Robotic Process Automation?

The U.S. Department of Labor (DOL) found that RPA and automation technology have the potential to create more jobs than they replace. However, the very nature of RPA technology in business applications leads to a significant amount of operational complexity in legacy systems.

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What are the challenges in Robotic Process Automation?

There are several unique obstacles faced by organizations in successfully implementing RPA. Here are some of the key challenges: “RPA will turn into a big deal in 2017 and 2018 but what will it really do?” The scope of the applications is limited to being relatively simple. People are quick to point out that RPA is not so simple as it’s quite challenging to get systems configured and programmed to do exactly what a human would do. People with extensive business automation experience can be very critical of this difficulty to get system configuration right. A relatively small amount of code usually needs to be changed, and people are used to patching things up by changing settings manually and making small tweaks. It will take time to train teams on how to use RPA.


So what is the business impact of Robotic Process Automation? It really depends on what tasks you’re able to automate and who is doing those tasks. At Fjord, we’ve seen a significant productivity impact and has been used for ad-hoc, distributed customer support scenarios, as well as in more traditional contact center environments where humans and software robots co-operate in the same process. Let us know your thoughts, views, and experiences of Robotic Process Automation in the comment section below.

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